Shipping Policy
We want your order to reach you safely and on time. This page explains how and when we ship, what it costs, and what to do if something goes wrong along the way.
Order processing
Orders are processed within one to three business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.
You will receive a confirmation email when your order is placed and a second email with tracking details once it ships.
Shipping methods and delivery times
Delivery times begin once your order has shipped, not when it is placed. The estimates below are a guide and may vary during busy periods.
- Standard shipping: 3 to 7 business days
- Expedited shipping: 2 to 3 business days
- Delivery times for international orders vary by destination
Shipping rates
Shipping rates are calculated at checkout based on the weight of your order and your delivery address. Any free shipping offers will be shown clearly before you pay.
International orders
Orders shipped outside the country of dispatch may be subject to import duties, taxes and customs fees. These charges are set by your local authorities and are the responsibility of the recipient.
Tracking your order
Every order ships with a tracking number. If your tracking has not updated in five business days, please get in touch and we will look into it with the carrier.
Lost, delayed or damaged parcels
If your parcel arrives damaged, or does not arrive within the expected window, email us with your order number and, where relevant, a photo of the damage. We will work with you and the carrier to make it right.
Incorrect addresses
Please check your delivery address carefully before placing your order. We cannot be responsible for parcels sent to an address that was entered incorrectly, though we will help where we can.
Contact us
If you have any questions about shipping, email us at support@aurumhealthcollective.com. We usually reply within two business days.