Refund Policy
We hope you love everything you order. If you do not, this page explains how returns and refunds work.
Returns window
You may request a return within 30 days of delivery. To be eligible, items must be unused, unwashed and in their original condition and packaging.
How to start a return
Email us at support@aurumhealthcollective.com with your order number and the items you would like to return. We will reply with return instructions and, where applicable, a prepaid label.
Items that cannot be returned
For hygiene reasons, some items cannot be returned once they have been opened or used.
- Items that have been worn, used or washed
- Gift cards
- Items marked as final sale
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank may take additional time to post the credit.
Return shipping
Unless the item arrived damaged or incorrect, return shipping costs are the responsibility of the customer and original shipping charges are non-refundable.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 14 days of delivery. We will arrange a replacement or a full refund, including shipping.
Exchanges
The fastest way to exchange an item is to return the original and place a new order for the item you would like.
Contact us
If you have any questions about returns or refunds, email us at support@aurumhealthcollective.com. We usually reply within two business days.