Privacy Policy
Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
We collect information you give us directly and information collected automatically when you visit the site.
- Contact details such as your name, email address and phone number
- Shipping and billing addresses
- Order history and communication with our support team
- Device, browser and usage information collected through cookies and similar technologies
How we use your information
We use your information to process and deliver orders, respond to your questions, improve our website and products, prevent fraud, and, with your consent, send you marketing emails.
Payments
Payments are handled by third-party payment processors. We do not store your full card details on our servers.
Email marketing
If you sign up for our emails, we will send you news about new colors, restocks and tips for using our products. You can unsubscribe at any time using the link in any email.
Cookies
We use cookies to keep the site working, remember your preferences and understand how the site is used. You can control cookies through your browser settings, though some features may not work without them.
Sharing your information
We do not sell your personal information. We share it only with service providers who help us operate our business, such as payment processors, shipping carriers and email platforms, and where required by law.
Data retention and security
We keep your information only as long as needed for the purposes described here or as required by law. We use reasonable technical and organizational measures to protect it, though no method of transmission is completely secure.
Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal information, or to object to certain uses of it. To make a request, email us and we will respond as soon as we can.
Children’s privacy
Our site is not directed to children under 13, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it was last changed.
Contact us
If you have any questions about this policy or your personal information, email us at support@aurumhealthcollective.com. We usually reply within two business days.